FAQs
Welcome to the Piroguee FAQ page!
Here, you'll find the latest answers to all common questions, such as: General information, product ordering, product-related queries, online pickup, after-sales service.
For general information about the services provided by Piroguee, or in case of emergencies, please feel free to contact us via email at hello@piroguee.com or through the online form.
1.What products do you offer?
We offer a wide range of products including earrings, Asian foods, phone cases, and household items. Our goal is to provide high-quality products that meet the diverse needs of our customers.
2. Do you offer free shipping?
Yes, we offer free shipping on orders that meet the following criteria:
3. How can I contact customer service?
You can contact our customer service team via email at hello@piroguee.com or by phone at +86 189 8898 5621. We are also available on WhatsApp at the same phone number. Additionally, you can use the online chat system on our website for immediate assistance.
4. What is your return and exchange policy?
Our return and exchange policy is designed to be fair and transparent. Products must be returned in their original condition, without any defects or damage. Returns and exchanges must be initiated within 14 days of receiving the product for European customers and within 7 days for Singapore customers. For more details, please refer to our Return and Exchange Policy section.
5. Where should I send my return?
Please send your returns to the appropriate warehouse based on your location:
- Europe Return Address:
Yunnan Qiao Ke Supply Chain Management Co., Ltd.
Europe Warehouse
1234 Commerce Street
Frankfurt, Germany 60311 - Singapore Return Address:
Yunnan Qiao Ke Supply Chain Management Co., Ltd.
Singapore Warehouse
5678 Trade Avenue
Singapore 049483
6. How long does it take to process a return?
Once we receive the returned product, our team will inspect it to ensure it meets the return criteria. If the product is in its original condition and without any defects, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.
7. Who pays for return shipping?
If the return is due to a defect or an error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping costs.
8. What items are non-returnable?
Certain items are not eligible for return or exchange, including perishable goods (such as food), personal care items, and any products marked as final sale.
9. How can I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
10. Do you ship internationally?
Yes, we ship to various countries, including those in Europe and Singapore. Shipping costs and delivery times may vary depending on the destination.
11. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed or canceled.
12. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options available at checkout.
If you have any other questions or need further assistance, please do not hesitate to contact us. We are here to help!
